Faqs & Info
Do you ship internationally?
Yes, we ship all over the world. Shipping price is generated depending on purchase and exact location. We are not responsible for additional vat tax or any other fees that may apply by mailing service.
What kind of fabric is your mat made of?
We pride ourselves on the quality of our mats and have spent many hours researching a perfect fabric. That being said, we do not feel comfortable saying exactly what it is. We can guarantee you that it is of the highest quality microfiber fabric.
WHAT SIZE ARE YOUR PLAY MATS?
Our Play mats are 25 inches by 25 inches for two Players and 25 inches by 14 inches for one players
Do you guys have any other color mats?
Of course! you can have your mat printed whatever color you would like.
Are you guys ever getting a black mat?
Yes! we can now create black mats.
Can I put my mat in the washing machine?
You can put our mats in the washING machine. We do advise that you first try to hand wash it first with cold water and a hand cloth. If you do choose to put in the washer, use cold water and gentle cycle. Do not put your mat in the dryer, instead, let it air dry.
Can I iron my mat?
We advise that you do not try to iron your mat. If ironed, it may effect the image colors on the mat.
What is the best kind of image to send you so I can get the best quality image on my mat?
We ask that you send us a Hi-Resolution image in the file format of a (.PNG) (.JPG) (.JPEG) (.PSD) (.AI) (.PDF) If possible make sure it is at least 150 DPI and must be RBG color. If it is looks blurry to you then it probably looks blurry to us and is no good for use.
I have an image I really like but want the background cropped out. Can you guys get rid of the background for me?
We can crop out backgrounds and will do minor edits free of charge as a convenience to you. Please keep in mind that we do have other customers we are also trying to help in a timely minor. We do no make actual artwork for you. As an example, if you have three images that you would like cropped out and put on a mat, we can do that for you. If you have an idea of what you want with no actual images provided, we can not help you. Please make sure to have all images ready and available when you inquire to have your mat created. We will always provide you with a proof before we create your mat.
Can you guys do full face print?
we can literally print whatever you would like. WITH AN EXCEPTION TO ANY RACIAL OR DISCRIMINATING IMAGES. WE ALSO WILL NEVER REMAKE/REPRINT ANOTHER PLAYMAT COMPANIES PLAYMATS OR DESIGNS.
I am an artist and would love to submit some of my artwork for your mats. How do I go about doing tHAT?
Here at MetaMats, we want to try and help new up and coming artist get their name out. We will of course compensate the artist for said work that is created in benefit of MetaMats along with credits on our buy page. If you are interested in submitting artwork or working together please contact us at Dave@metamats.com
I want to order a few mats for my team. Do you guys give discounts for bulk orders?
We start bulk order discounts when three or more mats are purchased at a time. Our discounts vary depending on quantity ordered. Contact us by email for more information.
How long will it take for you to create my mat and ship it to me?
For custom mats We ask you to email your artwork/image(s) that you would like to be applied to the mat after you place your order. Image(s)/artwork can be emailed to support@METAMATS.COM ALONG WITH YOUR ORDER NUMBER. WHEN WE BEGIN WORKING ON YOUR ORDER WE WILL make a proof for you based on the images and information you provide us. When you are satisfied with the proof of your mat WE WILL PROCEED WITH PRODUCTION ON YOUR PLAYMAT. iN general, ALL ORDERS may take us ANYWHERE from 2-10 business days to complete your ORDER and ship it out to you. Please understand that we create the mats in the order in which we receive them so no one person gets to jump the line. Shipment time may exceed depending on the volume of orders we have.
How big are your mats?
Please take a minute to REVIEW OUR CUSTOM PLAYMAT PAGE. There you WILL FIND OUR MAT TEMPLATES AND a full resolution image and even download the image if needed to create your mat.
For any other questions you may have that we did not answer please feel free to reach out to us:
support@metamats.com
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